Privacy Policy

1. Who we are

This Privacy Policy explains how Ravi Towing ("we", "us", "our") collects, uses, holds and discloses your personal information when you use the Ravi Towing mobile application and related backend services (the "App").

2. Information we collect

We collect only the information we need to run the App. Depending on how you use it, this may include:

• Account details — your name or display name, email address, and (optionally) a phone number. Your password is handled by our authentication provider and stored in a hashed form; we never see or store your raw password.
• Location information — your device's location while you use the App, including in the background, so we can show and alert you to nearby incidents (see Section 4).
• Integrity signals — information about the source and authenticity of your device's location, recorded and linked to your account to help maintain the accuracy of alerts and prevent misuse of the service (see Section 4).
• Device and technical information — such as a device identifier, push notification token, device and operating-system details, app version, your IP address (as routinely recorded by our servers and service providers when your device communicates with them), and diagnostic or crash data.
• Preferences and usage — your notification settings, selected coverage area, and basic interactions within the App.
• Support and communication information — the content of any messages you send us, and a record of our communications with you.

We do not intentionally collect "sensitive information" as defined in the Privacy Act, and ask that you do not include it in support messages. We do not buy personal information about you from third parties.

3. How we use your information

We use personal information to:

• Create and manage your account;
• Provide the App's features, including alerts, the map, navigation and notifications;
• Keep the service secure and reliable;
• Respond to your support requests and improve the App;

We only use or disclose your information for these purposes, for a directly related purpose you would reasonably expect, where you have consented, or where permitted or required by law.

4. Location data

Ravi Towing is a real-time road-incident alerting tool, so location is central to how it works. We use your location to show nearby incidents, estimate distance, send relevant alerts, provide in-app navigation, and help confirm that incident alerts are genuine.

Background location. With your permission, the App can access your location even when it is minimised or closed, so it can keep alerting you in real time. You can turn location access off at any time in your device settings, though some features will be limited if you do. You can also choose a manual coverage area instead of live location.

Integrity monitoring

To maintain the accuracy of our service and prevent misuse, we monitor the source and authenticity of the location data your device provides and record any irregularities linked to your account. By creating an account and using the App, you consent to this monitoring.

Alert accuracy

5. Safe Use and Driving

For safety purposes, we want to inform you that you must not use our App while driving. When driving, please follow the local traffic rules and drive safe. We strongly advise that you configure the App and set your preferences before you start driving. If you need to interact with the App, please pull over safely to a legal parking spot, or have a passenger operate the App for you. Always prioritize road safety and keep your attention focused on driving.

6. Who we share information with

We do not sell your personal information. We share it only with trusted third-party service providers who help us operate the App — for example, hosting, authentication, mapping, routing and diagnostics — and only as needed to provide the service.

Some of these providers are located overseas, including in the United States and the European Union, so your information may be stored on or accessed from servers outside Australia. By using the App you consent to these overseas disclosures. We take reasonable steps to ensure providers handle your information consistently with the Australian Privacy Principles.

We may also disclose personal information where required or authorised by law, or to protect the rights, property or safety of our users or the public.

7. How we keep your information secure

We hold your information in secured cloud services and apply reasonable technical and organisational measures to protect it from misuse, loss, and unauthorised access, modification or disclosure, including access controls and encrypted transport (HTTPS). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. How long we keep it

We keep personal information only for as long as we need it for the purposes described above or as required by law. Real-time location data is short-lived and expires automatically, while account information is kept while your account is active. When information is no longer needed, we take reasonable steps to delete or de-identify it.

9. Accessing, correcting and deleting your information

You may ask us to access or correct the personal information we hold about you. You can also delete your account and associated personal data from within the App (Settings → Delete Account) or by contacting us. We may need to verify your identity first, and may retain limited information where required by law or for legitimate abuse-prevention purposes.

10. Misuse of the App and account termination

If we determine, in our sole discretion, that a user has misused or abused the App — including, without limitation, submitting false or misleading information, harassing other users, or otherwise using the App in a manner that is unlawful or inconsistent with its intended purpose — Ravi Towing reserves the full right to suspend, block or permanently remove that user's account with immediate effect and without prior notice.

No person, entity, business or automated tool may reverse engineer, decompile or disassemble the App; attempt to breach, probe or circumvent its security; interfere with or disrupt its operation; or use bots, scrapers or other automated means to access or interact with the App. Any such activity will result in immediate account termination and, where appropriate, may be referred to the relevant authorities or pursued through legal action.

11. Children

The App is intended for tow-industry professionals and is not directed at children under 18. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date shows when it last changed, and continued use of the App after changes take effect means you accept the updated policy.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy describes how we handle personal information in accordance with those obligations.